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This
policy attempts to ensure that, within the parameters dictated by
the advocacy process, the well-being of the child and protection
from abuse, of any sort, is maximised.
All
of Asist’s projects are run within Asist’s policies, which are
designed to protect everyone involved in the advocacy relationship.
Most people who obtain advocacy from Asist are in vulnerable
situations. As such, and
to varying degrees, the potential for abuse is a possibility.
Asist’s current policies ensure as much as we can that both
service users and advocates are protected.
Asist recognises that children are particularly vulnerable
and deserve the highest level of protection and thus this new,
dedicated policy.
Additionally we need to recognise that advocacy often requires a one
to one private relationship. This
factor alone demands the highest standards of protection for all
concerned.
Finally, like all policies within Asist, this policy must be
impliementable and be rigorously enforced.
It must give us the practical means to ensure that the
advocacy relationship is secure and safe.
Sources
This policy is sourced from a
number of documents including:
Sure Start guidelines
Staffordshire Social Services guidelines and procedures
Conversations with
Staffordshire Social Services Child Protection Team
members
Debate
within Asist
Main
statement of intent
The Safety of children is paramount in the child advocacy service.
The project will follow practices that will ensure that
children are provided advocacy in a safe and supportive environment.
Asist and all staff will maintain the highest quality of
safety within a regime of safe recruitment practices, rigorous
monitoring, support and supervision procedures and clear practices
on contact and relations with individual children.
General principles
*
The welfare of the child is
paramount
* The child has a right to be consulted about actions that are to be
taken on their behalf
* The child has a right to see their “file”.
* Information retained by Asist will be protected under the data
protection act
* Confidentiality must be
respected within the terms of the Asist confidentiality policy.
The child must be made aware of the “exceptions”
that the policy contains.
* Children should be treated as
individuals
* The project should be run to minimise the opportunity for harm
* Children should be treated with respect
* The project should incorporate procedures that are transparent and
open to scrutiny by all
* The project should establish effective professional relationships
with partner agencies and individual carers within the confines on confidentiality and the role of the
advocate
*
The
project will ensure that the child has the opportunity to fully
utilise the advocate within the normal roles of an advocacy relationship.
* The
project will ensure the rigorous implementation of this policy
especially with regard to:
- Recruitment procedures
- Appropriate
police checks of all staff that come into contact with children
- Training
in all issues raised within this policy
- Supervision
of staff
- Support
of staff
- Monitoring
(including from the child’s perspective) of all relationships
- Safety
guidelines for the staff
- Safety
guidelines for the child
Recruitment
Procedures to operate within the
principles of an effective equal opportunities policy.
Selection procedure must ensure that the most qualified person gets
the job.
At least three people are involved in the recruitment process, one
of which must be an executive member and one a manager of Asist.
Job specification, application and interview questions must examine
the candidate’s suitability to offer a service to children and
have a strong commitment to safety and empowerment.
Checks
Members of staff have been
checked for relevant convictions through the “Criminal Records
Bureau Disclosure” service and they will not be offered the
position without a positive check being received.
Two positive references are obtained, one of which must be from the
most recent employer or, if not obtainable, from an appropriate
professional source.
Where Asist has any doubts about the checks or references the
principle of most caution should be invoked and further checks etc
should be made.
A probationary period will be enforced for all posts.
Training
The induction process, which all
new staff must attend, will incorporate and emphasise:
- Child protection issues
- Personal protection issues
- Safe working practices
- Vulnerability and abuse and what it means
- Avoidance of misinterpretation
This will be additional to the
normal induction that includes:
- Confidentiality
- Empowerment
- Rights
- Why advocacy?
- Best practice
- Support
- Monitoring
- Supervision
- Relations with other agencies and carers
Initial
training will also include:
Shadowing a number of experienced advocates in the field at a number
of different sites (in the community, on wards, at local authority
day centres, at schools etc).
New recruits will be required to feed back and evaluate their
induction and propose any further training required.
Staff are encouraged to maintain a continuous training programme for
their own development as an advocate within Asist.
Supervision
of staff
Supervision of staff is a key
issue in determining good practice.
Supervision will take place with the “Human Resources Manager”
on at least a monthly basis (initially weekly)
It will include:
- Practice issues
- Safety issues
- Compliance with policy
- Adherence to targets within the staff member’s individual action
plan
Support
Feeling safe as an employee and as an advocate is a major component
in ensuring good practice. Staff
will be supported within Asist through:
- Open door consultation with managers – especially on practice
issues
- Informal relations with other advocates
- Attendance at bi weekly staff meeting where policy issues are a
permanent agenda item
Monitoring
Listening
to children is what advocacy is all about.
Ensuring that our own service is measured by the children we
serve is paramount and will constitute the standard by which the
service is measured.
Each child will be offered an anonymous questionnaire (with reply
paid envelope), which will ask them how they thought we provided a
service. The management
of Asist will conduct the monitoring process.
The ongoing (statistical) results of the monitoring will be
open to all. This
monitoring will form a pivotal aspect of the general monitoring
demanded by funding agencies.
Safety
guidelines for the staff
Although the safety of the child is the paramount issue in this
document it is core to implementing it that staff are safe too.
All staff will adhere to the Asist “personal safety
policy”.
Safety
guidelines for the child
No matter how rigorous your selection, supervision etc the potential
for abuse always exists and it is within the practice of individual
advocates that this might take place.
Ensuring good practice of each relationship will further
protect the child from abuse of any kind.
The very “one to one” nature of advocacy will impress on
us the heightened need to ensure these guidelines are rigorous,
enforceable and are implemented.
Although some of the points in
this section are not immediately relevant to the safety of the child
they are all necessary to ensure that a “safe” environment in
the widest sense is created for each relationship.
Information to the child:
Information is power. The
child must be informed and the advocate should ensure that the child
understands as best they are able, what an advocacy relationship
entails – what is obtainable and what is not.
Information to the carer(s):
A child lives within many other networks who need to know the
advocates role and what it aims to achieve.
(Both of the above will work within the Asist Users Guide, adapted for
use with children)
Empowering the
child – they take control:
Advocacy is all about a child taking control of their own views and
being able to have them expressed.
The advocate must ensure that the child understands the
nature of the advocacy relationship and that it is their wishes and
views that are paramount. The
context of this is within the confidentiality procedure outlined
below.
Confidentiality:
Asist’s policy will determine when information may be disclosed
against the wishes of the child.
Confidentiality will be maintained unless:
- The
advocate reasonably believes that the child is in imminent danger
– from themselves or from others
- The advocate reasonably believes that the child is going to be a
danger to others
- The child is about to commit a criminal act
- There is a legal imperative to disclose
Professional
co-operation with other agencies/carers:
Co-operation with other agencies needs to be maintained.
Within the instructions of the child, agencies should be
consulted and listened to and informed of developments.
Keeping
relationship open. Letting people know what’s going on:
Secrecy leads to misinterpretations of action.
Advocates must not collude or be seen to collude with
agencies. The
relationship is determined by the child.
Children are vulnerable and often need the co-operation of
agencies. Maintaining
a working “professional” relationship even in times of
conflict is in the best interests of the child.
Recognising
the legal restraints on some relationships:
Advocates must be aware of any legal information that is
relevant to the child which may affect the advocacy relationship
and its parameters.
Being alone:
Advocacy is a one to one relationship where privacy is paramount
and where trust can be promoted.
Advocates should ensure that they meet children within a
“public” space i.e. where other responsible people are on
the premises. Advocates
should not meet a child in an unoccupied space.
Others should know where you are.
Others should be made aware of the necessity for one to
one meetings (see above).
The child has to be comfortable, so it is necessary to ensure
that the advocate maintains appropriate spacing and positioning
whenever meetings are in progress.
Being
aware of interpretation of the child and others:
Misinterpretation of actions are easily made and advocates have
a duty to minimise this through thinking how actions may be
interpreted. Misinterpretation
can lead to a breakdown of trust between the advocate and other
people, especially the child.
Physical
contact:
Except in an emergency advocates should make no physical contact
with the child, especially in a private environment.
Staying
within the role of an advocate:
As a human, the temptation to empathise with the child’s
problems is tempting. The
advocate must retain a professional detachment from making
judgements and refrain from offering to do things that are not
strictly part of the advocacy role.
Role confusion could undermine trust and the ability of
the advocate to work appropriately
Record
keeping:
Advocates must maintain scrupulous records of all meetings,
agreements with the child and other agencies.
These are open documents to the child and must reflect
the relationship and where it is going to the child’s
satisfaction. These
documents come under the remit of the confidentiality policy and
data protection.
Information
sharing (within confidentiality)
Advocacy and the wellbeing of the child is wrapped up within complex
relationships that go well beyond the relationship the advocate has
with the child. In order
to perform effectively the advocate needs to work closely and in a
professional manner with other agencies and to maintain a high level
of information sharing (with permission).
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